Last Updated: July 2026 — Please read this policy carefully before placing an order, as it explains exactly when a refund is available and when it is not.
This Refund and Return Policy explains the terms under which Design Orchid Solutions Ltd ("Design Orchid", "we", "us", or "our") issues refunds for orders placed for our creative, digital, and IT services. Please read it in full before placing an order.
A quick visual summary of how refunds are calculated depending on when a request is made.
Requested within 24 hours of order placement.
Administrative & processing fee, deducted from every 24-hour refund.
Requested after the 24-hour window has passed.
Project is completed, delivered, or live on your domain/hosting.
If a project has already entered the processing or development stage, the client may request a refund within 24 hours of placing the order.
In such cases, a 25% administrative and processing fee will be deducted from the total payment, and the remaining 75% will be refunded.
75% of your payment is refunded; the remaining 25% covers administrative and processing costs already incurred.
Refund requests submitted more than 24 hours after the project has started will not be accepted.
Once the 24-hour refund period has passed, all payments will become non-refundable.
No refund will be provided if the project has been completed, approved, delivered, published, or made live on the client's domain or hosting account.
Once the completed project has been transferred or deployed to the client's domain or hosting environment, the client will no longer be eligible for any full or partial refund.
Because our services and projects are digital and custom-made, they cannot be physically returned. Therefore, the traditional return policy applicable to physical products does not apply.
By placing an order and making payment, the client confirms that they have read, understood, and agreed to this Refund and Return Policy.