Terms & Conditions

Effective Date: December 2023

Agreement Services Payment Terms Liability Termination

Important Notice

By accessing or using Design Orchid's services, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Design Orchid Solutions Ltd.

1. Agreement to Terms

By accessing or using the services provided by Design Orchid Solutions Ltd ("Design Orchid", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Acceptance

Your use of our services constitutes acceptance of these terms. If you do not agree with any part of these terms, you must not use our services.

Modifications

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

2. Services Provided

Design Orchid provides comprehensive Creative & Digital services and IT Solutions including:

Creative & Digital: Logo Design, Brand Design, Web Development, App Development, SEO, and Digital Marketing
IT Solutions: Software Development, Managed IT Support, Cloud Solutions, Cybersecurity, IT Consulting, and Network Infrastructure

Creative & Digital Services

Professional creative and digital solutions designed to elevate your brand and strengthen your online presence.

IT Solutions

Enterprise-grade IT services including managed support, cloud solutions, and cybersecurity.

Support Services

24/7 UK-based support with guaranteed response times and proactive monitoring.

3. Payment Terms

Billing Cycle

Services are billed monthly in advance unless otherwise specified in your contract.

Late Payments

Accounts more than 30 days overdue may be suspended until payment is received.

Price Changes

We reserve the right to adjust prices with 30 days' written notice to clients.

Taxes

All prices exclude VAT unless otherwise stated. Clients are responsible for applicable taxes.

4. Liability & Warranties

Limited Liability

Our liability is limited to the amount paid for services in the 12 months preceding the claim.

Service Exclusions

We are not liable for indirect, incidental, or consequential damages arising from service use.

Service Warranty

Services are provided "as is" with warranties limited to those specified in your service agreement.

Indemnification

You agree to indemnify us against claims arising from your misuse of our services.

5. Termination

Client Termination

Clients may terminate services with 30 days' written notice. Early termination fees may apply as per your contract.

Design Orchid Termination

We may terminate services with 30 days' notice or immediately for breach of terms or non-payment.